MALAYSIA: FREE SHIPPING OVER RM300 & ABOVE, SINGAPORE: FREE SHIPPING OVER SGD150 & ABOVE

Worldwide shipping service is availlable, please contact us via WhatApps ICON below if payment options not available during checkout. 

Frequently Asked Questions

If you have any inquiries, rest assured, we’ve got the answers.

Whether you seek additional details or prefer a personal touch, don’t hesitate to connect with us through WhatsApp, email, or a phone call.

Unless stated, all bag covers will have additional charges . Price varies depending on the design of the covers.

Unfortunately it is not available for the time being, but we are working our best to include such service into our product in future.

Delivery Charges

MALAYSIA – Free delivery for orders RM300 and above. Otherwise please refer to Shipping Fee Below:

MALAYSIA

West Malaysia: Flat Rate RM15
East Malaysia: Flat Rate RM20
Free shipping with total purchase of RM300 and above

SINGAPORE

Flat Rate SGD10
Free shipping with total purchase of SGD150 and above

Note that SCHOVEIN reserves the right to change the courier delivery company for your order due to packaging wise and unavoidable circumstances.

OTHER COUNTRIES OUTSIDE MALAYSIA/SINGAPORE

Thank you for your interest in our products. We do provide worldwide shipping options. Please reach out of us via WhatApps +6017-2991323 or email us at support@schovein.com if payment method not available for your country.

NOTE

  • The delivery period above applies to ready-stock items only. Pre-order items will be advised accordingly.
  • Kindly note that the delivery period is an estimation, and we are not able to guarantee the date of arrival, which may be disrupted due to delivery issues by the courier company or customs.
  • Customs and import duties may apply for delivery to countires outside Malaysia, and shall be paid by the person receiving the parcel. We have no control over these charges and cost incurred, as customs policies and import duties vary widely from country to country. You may contact your local customs office for current charges to be certain of the amount.

Ready Stock Product(s)

We need 1-3 working days to pack and dispatch your order to our logistics partner. Delivery time is approximately 1-5 working days and it may vary for each recipient’s area. For more info visit SHIPPING POLICY

You can select ORDER TRACKING and key in your order number which will be sent to your email once purchase is completed. A tracking number will be shown under the order number if your items have been shipped out.

Note: If your order confirmation email is not found, please refer to the promo, updates or spam folders. If you have not received one at all within 3 working days, please contact us via WhatsApp +6017-2991323 or email us at support@schovein.com.

We’re sorry you were unable to complete your order. Products may run out of stock while remaining in your cart, as we do not hold them. The checkout process must be completed.

Checkout Method

 You can securely checkout via:

  1. Billplz (Online E-debit,Credit Card, FPX, Mobile Money and more)
  2. Direct bank transfer: You can make manual bank transfer and use the payment order number as the payment reference which will be sent you once you place order by choosing the “Direct Bank Transfer” option. *please note that direct bank trasnfer may take longer to process*
  3. You may also opt to make manual payment via E-Wallet to our banking account. For manual payment, you will be required to email support@schovein.com for instruction to purchase and complete your payment.
  4. PayPal: Transfer payment via PayPal or Credit/Debit card

If you are facing issues, please contact us via WhatsApp at +6017-2991323 or email us at support@schovein.com.

 

How do I purchase the bag(s)?

  1.  Visit www.schovein.com
  2.  Select the product you wish to purchase
  3.  Choose the BAG you like and add one item to cart at a time (if there is more than one item for that product), eg. if you are purchasing VARRIE crossbody with more than one options available, add bag to cart first, then select the cover you like and add one cover to cart at a time. 
  4. Proceed to checkout and complete payment.

The item I received is faulty.

Our apologies for the inconvenience. We do provide returns and exchanges of product purchased due to manufacturing defects, within 10 days of receiving the product. Please refer to our RETURN & EXCHANGES policy for more information.

Can I use wet wipes to clean my bag from coffee stains, dirt, etc?

We advise using a damp cloth to spot clean before air drying and storing into the dustbag provided. Refrain from using wet wipes, sanitizing wipes, or any chemical cleaning products to prevent material damage, discoloration and so on.

Can I handwash or use a washing machine to wash my bag?

 No, it is not advisable to wash our bags as it may cause material or hardware damage.

If you cant find the answers to your questions, kindly text us via WhatApps at +6017-2991323 to chat with our team, or drop us en email at support@schovein.com.

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